Job Description:

Cable Pipe and Leak Detection, a company with a 47-year legacy of professionalism and superior customer service in the plumbing and utility locating industries, is seeking a dependable Customer Service Representative to join our team. This role is essential in maintaining our high standards of service, requiring a proactive approach, efficient time management, and close collaboration with the dispatch department.

Key Responsibilities:

• Customer Interaction: Quickly and professionally greet customers, addressing their needs and informing them about our services. Process orders and handle both emergency and non-emergency calls with attention to detail.
• Effective Communication: Utilize established communication scripts for consistency and professionalism. Communicate with customers and coworkers effectively through various platforms like Teams, Skype, email, and interoffice phone systems.
• Data Handling: Accurately input information into the CPL computer system and navigate Field Service Management Software. Consistently and accurately record customer information, minimizing errors.
• Team Collaboration: Work closely with the dispatch department and other team members, adhering to CPL’s core values and maintaining a professional demeanor.

Qualifications:

• Professional, clear, and concise communication skills.

• High school diploma, with the ability to type 30+ words per minute.

• Familiarity with office phone systems and Microsoft Outlook.

• Strong listening skills, multitasking ability, and a strong work ethic.

• Relevant experience in plumbing, utility locating, HVAC, or similar service fields preferred.

• Bilingual abilities in Spanish highly desired.

Training and Development:

• Participate in our established training and development process, aimed at enhancing your career and leadership potential.

• Monday to Friday schedule during training, with potential weekend work post-training.

• Inclusion in the on-call after-hours service rotation is required by all CSR’s. This service is performed remotely.

If you are a reliable, safety-conscious individual with a keen eye for detail, we invite you to apply for this exciting opportunity at Cable Pipe & Leak Detection and contribute to our mission of providing top-notch leak detection services.

What We Offer:

• Competitive pay and employee medical insurance.

• Simple IRA Plan with contributions.

• Paid vacation after 1 year, increasing with tenure.

• Performance bonuses based on goals and metrics.

• Opportunities for on-call and overtime hours.

• Regular company outings and gatherings.
  
  

Join Our Team:

If you are committed to delivering exceptional customer service and eager to grow within a respected and established company, we encourage you to apply for this exciting opportunity at Cable Pipe and Leak Detection.

How To Apply:

Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position at the submission form on this page, or you can email it directly to: jobs@cpldetection.com

Cable Pipe & Leak Detection is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.